Terms and Conditions

Troon Golf Vacations (TGV) is operated under agreement with a 3rd party management company on behalf of Troon Golf, here after referred to as Operator, We or Us.

PAYMENTS: We accept American Express, Discover, Visa, MasterCard, and personal or business checks. Your acknowledgment of the terms below authorizes Troon Golf Vacations to deposit your check or to charge your credit card within 2 business days of receipt for golf vacation packages and services. Any subsequent payments due on your golf vacation package will also be made on the card you have provided Us and you agree to the terms and conditions outlined below. Payments must be made in full 40 days prior to departure or are subject to cancellation and loss of deposit.

DEPOSIT/PAYMENT/NON-REFUNDABLE FEES: All golf or vacation packages require a $100.00 deposit per person at the time of reservation. No Pricing can be guaranteed until We have received your deposit. Operator will generally hold reservations pending final approval but cannot guarantee pricing until the customer makes a deposit with Us and We in turn book the vacation with various vendors. Your final payment of the remaining balance is due 40 days prior to arrival. Vacations purchased within 40 days prior to departure on your vacation require immediate payment in full. Deposits not received within five (5) business days of booking will result in cancellation of your reservation. IMPORTANT NOTE: After you have made a deposit with Us, you may cancel your golf vacation reservation for a non-refundable fee of $25.00 per person for processing your travel reservations as well as any fees outlined below. This fee cannot be waived by Us as We pay booking fees and have costs associated with your booking that cannot be recovered the after booking your deposit and vacation.

CANCELLATIONS:  Vacations can be cancelled with a full refund, less any vendor imposed fees, more than 10 days prior to arrival. Cancellations 10 days to 7 days prior to arrival, a fee of 50% of your trip cost will be imposed in addition to any vendor imposed fees. Cancellations within 7 days of package arrival date are 100% non-refundable. Cancellation notice must be given to TGV during normal business hours - Monday through Friday 8:00 a.m. to 5:00 p.m Central Time (USA) via a phone call or in-person at our offices only (i.e. email is not acceptable). Please ask your salesperson if you have any questions regarding details of potential cancellation penalties.

CONDOS, PRIVATE HOMES & SELECT ACCOMMODATIONS: Certain properties require different payment terms and have different cancellation penalties than those outlined above. Consult with your sales representative for details.


DEPOSIT/PAYMENT/NON-REFUNDABLE FEES FOR IRELAND, SCOTLAND AND OTHER NON-USA DESTINATIONS:  All international golf or vacation packages require a deposit of 25% of the trip cost per person at the time of booking. No pricing can be guaranteed until you pay a deposit. TGV will generally hold reservations pending final approval but cannot guarantee pricing until the customer makes a deposit with TGV and the company in turn, books the vacation. Your final payment of the remaining balance is due 60 days prior to arrival. Vacations purchased within 60 days prior to departure on your vacation require immediate payment in full. Deposits not received within five (5) business days of booking will result in cancellation of your reservation. IMPORTANT NOTE:  For customers traveling on the “Old Course Experience” to St. Andrews, Scotland, or other high demand destinations, a higher deposit amount of up to 50% may be required.  Please contact your salesperson for details and full deposit amounts.


CANCELLATIONS FOR IRELAND, SCOTLAND AND OTHER NON-USA DESTINATIONS:  Due to the nature of international travel, cancellation charges and fees are based upon the number of days to travel for non-USA destinations. These fees are due to the complex nature of international travel, costs associated with booking international hotels and golf courses, which may be non-refundable (Example:  Ireland/Scotland have significant cancellation penalties due to the short season for golf).

 

Days Prior To Departure                              Fee

61 or more                                                      Vendor-imposed fees, (if any).

60 to 30 days                                                 10% of trip cost per person and any vendor imposed fees above that amount

29 to 15 days                                                  50% of trip cost per person and any vendor imposed fees above that amount

Less than 15 days                                        100% of trip cost - Non-refundable.

 

Customers traveling on the “Old Course Experience” are subject to additional cancellation penalties as this destination is in high demand and is non-refundable and non-changeable (Contact your golf sales specialist for details).  Cancellation notice must be given to TGV during normal business hours - Monday thru Friday 8:00 a.m. to 5:00 p.m. via a phone call or in-person only. Due to the cancellation penalties and the inflexibility of suppliers to refund our direct costs, TGV strongly recommends a travel insurance plan for all INTERNATIONAL golf vacations.  In particular, health related issues make travel insurance for international golf trips a wise choice.

CURRENCY CHANGES & FLUCTUATIONS:  TGV makes every effort to protect our customers from currency changes and fluctuations.  Customers traveling to Ireland, Scotland and other international destinations may be subject to changes in their trip cost because of these fluctuations.  A final itinerary and price will be provided at 61 days prior to travel and this will be the final price.  The customer has the option to cancel their trip without any penalty (unless there are vendor imposed fees that have been disclosed by your golf sales specialist).  Changes of 5% or less are the responsibility of the customer.

INCLEMENT WEATHER: If weather conditions require closure of a golf course at the date and time of your confirmed play, you may submit your confirmation vouchers to the facility's staff for them to sign noting that the course was closed.  Then return your signed vouchers to Us within 10 days of your trip completion for an adjusted golf refund.  Refunds will be processed within 30 days of the return of your voucher. Once vouchers are submitted to the course for play We guarantee payment to the course. No refunds will be issued for golf course issued rain checks merchandise in lieu of play or other remuneration made by the golf course.  Refunds are only issued when a golf course is CLOSED because of weather.  


PRODUCT SERVICES:  TGV strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, TGV shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from TGV are provided as resources to customers looking for additional information and/or professional opinion. TGV does not assume responsibility for the claims and/or representations made on these or any other Web sites.

LIMITATION OF LIABILITY/DISPUTE RESOLUTION/BINDING ARBITRATION: Operator does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connection with your travel pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action. We are licensed to market and distribute travel products under the brand name listed above, and arrange for the vacation services offered and promoted in print and on websites, including transportation, golf courses and accommodations through independent contracts. The golf courses, hotels and resort accommodations, and other suppliers (including but not limited to airlines, trains, cruises, ferries, motor coaches, car rentals, hotels, insurance, FedEx, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint ventures of Us. All certificates and other travel documents for services issued by the Us are subject to the Terms and Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied. After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of Us will arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by Us to group participants.

The vacation participant agrees that neither Us nor our affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator, or any other person. Any dispute between the vacation participant and Us directly or indirectly relating to the Terms and Conditions shall be first submitted to mediation in Birmingham, Alabama, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under Alabama law before an approved arbiter. The prevailing party shall be entitled to an award of costs and reasonable attorneys’ fees. Any action to enforce the arbitrator’s decision shall be brought in the state or federal courts in the State of Alabama. Arbitration against Us must be commenced within one year following the date of tour completion. Neither Us nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages. No person, other than an officer of Operator by a document in writing, is authorized to vary, add, or waive any term or condition in its brochure or on its Web site, including any term or condition set forth in the preceding provisions.

WEBSITE ERRORS & LIMITATION OF LIABILITY:  Please be advised, that while we make every effort to provide accurate information on our website, we cannot be responsible for pricing, typographical or other errors that may exist on this website.  In the event of a pricing error, the customer will be contacted before any action is taken and the customer may cancel their trip without any penalties.