Troon Golf Vacations (TGV) is operated under agreement with a 3rd party management company on behalf of Troon Golf, here after referred to as Operator, We or Us.
PAYMENTS: We accept American Express, Discover, Visa, MasterCard, and personal or business checks. Your acknowledgment of the terms below authorizes Troon Golf Vacations to deposit your check or to charge your credit card within 2 business days of receipt for golf vacation packages and services. Any subsequent payments due on your golf vacation package will also be made on the card you have provided Us and you agree to the terms and conditions outlined below. Payments must be made in full 40 days prior to departure or are subject to cancellation and loss of deposit.
DEPOSIT/PAYMENT/NON-REFUNDABLE FEES: All golf or vacation packages require a $100.00 deposit per person at the time of reservation. No Pricing can be guaranteed until We have received your deposit. Operator will generally hold reservations pending final approval but cannot guarantee pricing until the customer makes a deposit with Us and We in turn book the vacation with various vendors. Your final payment of the remaining balance is due 40 days prior to arrival. Vacations purchased within 40 days prior to departure on your vacation require immediate payment in full. Deposits not received within five (5) business days of booking will result in cancellation of your reservation. IMPORTANT NOTE: After you have made a deposit with Us, you may cancel your golf vacation reservation for a non-refundable fee of $25.00 per person for processing your travel reservations as well as any fees outlined below. This fee cannot be waived by Us as We pay booking fees and have costs associated with your booking that cannot be recovered the after booking your deposit and vacation.
CANCELLATIONS: Vacations can may canceled with a full refund (less any vendor imposed fees and a $25 processing fee per person by Us) more than 41 days prior to arrival. Cancellations inside of 40 days are subject to any vendor imposed fees and the following penalties
Cancellation notice must be given to Us during normal business hours - Monday thru Friday 8:00 am to 5:00 pm CST. We strongly recommend a travel insurance plan from Travel Guard for any and all vacations booked with our companies. Please ask your sales person for details on our custom golf vacation insurance plan. To help cover your investment in a golf vacation with Us, the total cost of your insurance plan will be added to your initial $100 per person deposit. Should you decide you do not want the coverage the plan cost is refundable within 10 days of purchase.
CONDO’S, PRIVATE HOMES & SELECT ACCOMMODATIONS: Certain properties require different payment terms and have different cancellation penalties than those outlined above. Consult with your sales representative for details.
CHANGES & REFUNDS: We do not charge any change fees, however if the change results in a cancellation fee imposed by a vendor you will be responsible for that fee. Each vendor (golf course, hotel, etc.) establishes their own cancellation policy; please verify with your sales agent or customer service what penalties might be imposed on your particular package. No changes can be accepted less than 5 days prior to the package arrival date. If an emergency arises while on the package you must notify Us immediately. Failure to do so may result in forfeiture of any refunds that you may be due. If you need to contact us after hours, please call 800-243-5281 and listen to the emergency instructions. All refunds for cancellations will be issued within 30 days of written notification and upon return of all issued travel vouchers.
INCLEMENT WEATHER: If weather conditions require closure of a golf course at the date and time of your confirmed play, you may submit your confirmation vouchers to the facility's staff for them to sign noting that the course was closed. Then return your signed vouchers to Us within 10 days of your trip completion for an adjusted golf refund. Refunds will be processed within 30 days of the return of your voucher. Once vouchers are submitted to the course for play We guarantee payment to the course. No refunds will be issued for golf course issued rain checks merchandise in lieu of play or other remuneration made by the golf course. Refunds are only issued when a golf course is CLOSED because of weather.
LIMITATION OF LIABILITY/DISPUTE RESOLUTION/BINDING ARBITRATION: Operator does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connection with your travel pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action. We are licensed to market and distribute travel products under the brand name listed above, and arrange for the vacation services offered and promoted in print and on websites, including transportation, golf courses and accommodations through independent contracts. The golf courses, hotels and resort accommodations, and other suppliers (including but not limited to airlines, trains, cruises, ferries, motor coaches, car rentals, hotels, insurance, FedEx, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint ventures of Us. All certificates and other travel documents for services issued by the Us are subject to the Terms and Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied. After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of Us will arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by Us to group participants.
The vacation participant agrees that neither Us nor our affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator, or any other person. Any dispute between the vacation participant and Us directly or indirectly relating to the Terms and Conditions shall be first submitted to mediation in Birmingham, Alabama, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under Alabama law before an approved arbiter. The prevailing party shall be entitled to an award of costs and reasonable attorneys’ fees. Any action to enforce the arbitrator’s decision shall be brought in the state or federal courts in the State of Alabama. Arbitration against Us must be commenced within one year following the date of tour completion. Neither Us nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages. No person, other than an officer of Operator by a document in writing, is authorized to vary, add, or waive any term or condition in its brochure or on its Web site, including any term or condition set forth in the preceding provisions.
WEBSITE ERRORS & LIMITATION OF LIABILITY: Please be advised, that while we make every effort to provide accurate information on our website, we cannot be responsible for pricing, typographical or other errors that may exist on this website. In the event of a pricing error, the customer will be contacted before any action is taken and the customer may cancel their trip without any penalties.